If you need debt advice

We cannot give personal debt advice, assess whether you qualify for a Debt Relief Order or submit an application for you. Only an approved debt adviser can do those things. If you write to us about your own debts, we can only point you to the organisations below, so please go to them directly. Their advice is free, confidential and regulated.

MoneyHelper

Government-backed locator for free, regulated debt advice near you, by phone or online.

Find an adviser

Citizens Advice

Local offices and online guidance on debt and money, including DRO applications.

Visit Citizens Advice

StepChange

Debt charity offering free advice and acting as an approved intermediary for DROs.

Visit StepChange

National Debtline

Free advice by phone and webchat, with detailed fact sheets on every debt solution.

Visit National Debtline

Business Debtline

Free advice for the self-employed and small business owners with business debts.

Visit Business Debtline

Our guide to finding free debt advice explains what each service offers and what to have ready before you call.

If you are in crisis

If bailiffs are due, you face eviction or your energy is about to be disconnected, contact one of the free advice services above today. If your mental health is suffering, you can call Samaritans free on 116 123 at any time, or contact NHS 111. Debt problems can be solved, and you do not have to face them alone.

General enquiries, corrections and media

For anything about the site itself, such as an error, a broken link, an out-of-date figure, a question about our editorial policy or a media enquiry, you can reach us here:

  • Email: [email protected]
  • Location: Newcastle upon Tyne
  • Phone: we do not currently offer a telephone line. Please use the enquiry form or email.

When reporting an error, please include the page address, the text you believe is wrong and, if possible, a link to the source showing the correct position. Corrections are checked against GOV.UK and handled as described in our corrections process.

We aim to acknowledge messages within [LAUNCH BLOCKER: state a realistic response time]. We cannot respond to requests for personal advice, and we do not pass messages on to the Insolvency Service, creditors or advice organisations.

Privacy

If you contact us by email or through the enquiry form, we use your details only to deal with your message. The form is processed by Formspree, a third-party form service, and copied to our inbox. We do not add you to any mailing list or sell your details. Please do not send account numbers, reference numbers or other sensitive details about your debts; we do not need them and cannot act on them. Our privacy policy explains how we handle personal data.

Sources and further reading